PAYMENTS
HOW SECURE IS YOUR STORE?
This store uses PayFast for payments, and PayFast automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
WHAT PAYMENT METHODS DO YOU ACCEPT?
We gladly accept Visa, MasterCard, or regular account payments, all through PayFast
HOW DO COUPONS WORK?
If you have been lucky enough to win a 50% or 25% Off coupon, simply head over to the website as normal. There is a section titled “Discount Code” on both the checkout and basket sections of the website. Simply enter your discount code into either section and click “Apply”. The discount amount will then be deducted from your order and you can continue through the checkout process as normal.
MUST I REGISTER TO PURCHASE ITEMS?
You can check out as a guest, but registered members don’t have to manually enter their details at checkout every time a purchase is made. Your registered account will let you view all previous orders and print out invoices as well.
DO I NEED PAYFAST TO MAKE A PURCHASE?
No, you are not required to have a PayFast account to purchase from this store. Although if you already have a PayFast account, you can use it to speed up the checkout process.
CAN I PAY COD OR VIA AN INVOICE?
We do not offer cash on delivery payment or purchase on account. For detailed information on all accepted payment types, please refer to the Payment and Shipping section.
SHIPPING
WHERE DO YOU SHIP TO?
We ship all across South Africa.
HOW LONG WILL MY ORDER TAKE?
We’re always striving to provide the best customer service possible, so all orders are shipped out within 1-2 working days (depending on availability).
Average delivery times:
- Major cities: Within 2-4 Working Days (may extend due to unexpected situations)
- Outlying areas: Within 3-5 Working Days (may extend due to unexpected situations)
HOW MUCH DOES DELIVERY COST?
Shipping cost:
- Gauteng: R75 to R150
- Major cities: R95
- Outlying areas: R150-170
However, the cost might vary depending on the area.
RETURNS
CAN I RETURN BODY JEWELLERY?
Sugar Body Jewellery accepts returns For Store Credit Only.
Unfortunately, we do not accept returns on these items unless they are still in the hygienically-sealed bag. Please always double-check the size you require before ordering.
Due to strict health and safety regulations, returned items must be unopened, unused, and unworn with no exceptions. Kindly pack the returned products in a protective layer e.g., bubble wrap.
If the item is still sealed, you have 7 days from the date you receive your package, to make a return.
Once your item is received we will inspect and notify you if your item has been approved or denied.
We do not credit the shipping and handling costs once an order has been sent.
The free shipping eligibility will be lost, so the shipping fee will be billed.
HOW DO I RETURN MY ORDER?
Returns must be UNOPENED and in all original packaging to be eligible for a full store credit. Please take care when packaging, as broken items will not be eligible for store credit.
Returns must have the original packaging (seal unbroken).
We will arrange collection for your return. Please note, you will need to cover the collection and delivery costs, which vary by region. When you request the return, the cost of delivery will be clearly communicated to you. This amount must be paid before booking the collection. Alternatively, you may choose to send the item back yourself.
Upon receipt of returned merchandise, store credits and exchanges will be processed within 5 business days of receiving the returned merchandise and after inspection of the items.
IT IS YOUR RESPONSIBILITY TO PACKAGE THE JEWELRY IN A NICE AND WELL-PACKAGED MANNER. IF IT IS BROKEN UPON RETURN, IT IS INELIGIBLE FOR STORE CREDIT.
EXCHANGE
If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge you for the costs of collection and delivery of replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.